

TO FINALIZE YOUR ORDER, YOU CAN CREATE AN ACCOUNT OR ORDER AS A GUEST ONCE YOU HAVE FINISHED SHOPPING, CLICK ON YOUR SHOPPING BAG ADD THE PRODUCT TO YOUR SHOPPING BAG BY CLICKING ON THE "ADD TO CART" BUTTON FROM THE ITEM PAGE, SELECT THE DESIRED COLOR AND SIZE OF THE PRODUCT CLICK ON THE PRODUCT IMAGE TO ZOOM IN AND SEE ALL OF THE DETAILS. ON EACH PRODUCT PAGE, YOU WILL FIND ALL AVAILABLE SIZES AND COLORS, A DESCRIPTION AND THE COMPOSITION OF THE ITEM.

TO FIND SOMETHING MORE SPECIFIC, USE OUR FILTERS OR THE WEBSITE'S INTERNAL SEARCH. YOU CAN SELECT A CATEGORY FROM THE NAVIGATION MENU OR DISCOVER OUR SELECTIONS ON THE HOME PAGE.

PLEASE FOLLOW THE BELOW STEPS TO PURCHASE ON YSL.COM : PLEASE NOTE THAT ONCE YOU HAVE PLACED AN ORDER, IT IS NO LONGER POSSIBLE TO MODIFY YOUR SHIPPING ADDRESS. AFTER THE THIRD FAILED ATTEMPT, YOUR ORDER WILL BE RETURNED TO OUR OFFICES. OUR COURIER DELIVERS FROM MONDAY TO FRIDAY DURING BUSINESS HOURS AND WILL MAKE THREE DELIVERY ATTEMPTS. ANY DAMAGE TO THE PACKAGING AND/OR THE PRODUCT OR ANY DISCREPANCY BETWEEN THE NUMBER OF BOXES DELIVERED SHOULD BE IMMEDIATELY NOTIFIED BY INDICATING IN WRITING ON THE COURIER’S DELIVERY DOCUMENTS. UPON DELIVERY, PLEASE MAKE SURE THAT THE NUMBER OF BOXES DELIVERED ARE AS STATED ON THE SHIPPING CONFIRMATION EMAIL, AND THAT THE PACKAGE IS NOT DAMAGED IN ANY WAY. PLEASE NOTE THAT FEDEX WILL DELIVER THE PARCEL TO CUSTOMERS OVER THE LEGAL AGE OF 21. PLEASE CONTACT OUR CLIENT SERVICE SHOULD YOU HAVE ANY QUESTIONS.įOR SECURITY REASONS, SAINT LAURENT ONLINE PURCHASES WILL REQUIRE A SIGNATURE UPON DELIVERY. YOU WILL RECEIVE AN EMAIL AS SOON AS EACH PARCEL IS SHIPPED WITH THE ASSOCIATED TRACKING NUMBER. PLEASE BE INFORMED THE ITEMS WITHIN YOUR ORDER MAY BE SHIPPED SEPARATELY FROM DIFFERENT LOCATIONS AT NO ADDITIONAL COST. YOU WILL RECEIVE AN EMAIL CONTAINING YOUR TRACKING NUMBER ONCE YOUR PACKAGE HAS BEEN SHIPPED AVERAGE DELIVERY TIME: 3 - 6 WORKING DAYSįEDEX IS OUR COURIER FOR ALL SHIPMENTS. Kindly note, returns are not possible in department stores or outlets locations.ĪLL YSL.COM ORDERS ARE GIFT WRAPPED IN SIGNATURE PACKAGING AND SHIPPED SECURELY IN A CARDBOARD BOX. Upon arrival and acceptance of the returned parcel and merchandise a refund will be administered.
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On behalf of our clients, free standing stores will facilitate a return by shipping parcels back to our warehouse. If you wish to return your item in store, please visit the store locator on YSL.COM to find the nearest store. Contact Fedex to arrange a pick-up at your convenience or drop off your return at one of the carriers access points.įor more information on the carrier and its access point locations, please contact our Client Service or visit the FEDEX website. Place the item(s) in the original packaging and shipping box and attach the enclosed return shipping label over the initial delivery label.Ĥ. Make sure your item(s) are returned in their original condition and with all tags attached.ģ. Fill out the online return form by clicking on ""Returns"" in your order history in My AccountĢ. To process a return, please follow the steps below:ġ. PLEASE NOTE, SAINT LAURENT IS NOT LIABLE FOR MERCHANDISE RETURNED THROUGH AN ALTERNATIVE CARRIER SERVICE, WE RECOMMEND USING THE PREPAID LABEL.ĪLL RETURNS MUST BE RETURNED IN THE COUNTRY OF PURCHASE.įor more information on our return policy and products that are eligible for return, please visit our return policy. Returns are complimentary and our orders come with a prepaid return label.ĮXTENDED RETURN POLICY UNTIL JANUARY 31ST FOR ORDERS PLACED BETWEEN NOVEMBER 14th AND DECEMBER 31st You can return your online purchase within 30 days from the delivery or pick up date.
